Privacy policy

Last revision date: September 9 2015

  1. General

This Website Privacy Policy (the “Policy“) sets out the data processing practices carried out through the use of our Website (the “Website“), owned and maintained by Forward Initiatives SPRL with registered office at Clos Lucien Outers 22, box 3, 1160 Auderghem and registered with the Crossroads Bank of Enterprises (RPM Brussels) under number 0806.233.514, and with VAT BE0806.233.514 (““, “us“, “we“, or “our“).

If you have any requests concerning your Personal Information or any queries with regard to these practices please contact

In this Privacy Policy, the term “Personal Information” refers to any information regarding you personally, such as your name and email address.

Please carefully read the Privacy Policy to understand how we use your Personal Information after it has been collected by us. Please read through this Privacy Policy before submitting any of your Personal Information to us. You do not need to submit any of your Personal Information when browsing our Website. If you do not want us to process your Personal Information, please do not submit any of your Personal Information on this Website. Please note, however, that without your Personal Information, you may not be able to use some of the services offered on this Website.

This Policy may be updated from time to time. The date of the most recent revisions will appear on this page, so please visit this Policy each time prior to submitting your Personal Information.

  1. When do we collect data?

We collect Personal Information from you through the use of online forms and every time you email us your details.

  1. What personal information do we collect form you?

We collect the following Personal Information from you when you visit our Website:

  • Name;
  • Telephone number;
  • Email address;
  • Billing address;
  • Hotel’s name and address of stay;
  • Flight or train number you traveled with.
  1. What do we do with your Personal Information?

Essentially, this Website is used to provide and share information about and to allow you to book our Services. When you give us any Personal Information as indicated above, we use it to:

  • Provide you the Services you booked;
  • Contact you with your permission to keep you informed about’s activities and offers;
  • Administer our Website.

We will not retain your Personal Information longer than is necessary for the proposed purposes for the processing of your personal data.

  1. Who do we pass your Personal Information to?

We do not share your Personal Information outside our company with third parties. We will only disclose Personal Information to government bodies and law enforcement agencies, if required by law or to comply with judicial requests. We may also share Personal Information with external service providers which we engage to process data on our behalf.

Some of the service providers we engage may be based in countries outside the European Economic Area (“EEA”). In such circumstance, we shall comply with all applicable laws and take steps to ensure that your Personal Information receives the same level of protection as within the EEA, that it is kept secure and used only in accordance with our instructions and for the purposes that we have indicated to you at the time of collection of your Personal Information.

  1. International transfers of Personal Information

Since the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data across international boundaries. Therefore, by browsing the Website and submitting Personal Information to us, you acknowledge our processing of your Personal Information on this basis.

  1. Cookies
    1. A cookie is a file containing small amounts of information which a website can send to your browser, which may then store it on your computer or mobile device when you visit a website. Find out more about the use of cookies on We may use cookies to enable you to visit the Website and to allow us to understand what areas of the Website are of interest to you.
    2. Most browsers allow you to disable or block cookies or to receive a warning before a cookie is stored on your computer or mobile device. Please refer to your browser instructions or help screen to learn more about how to do this. However, please note that if you choose not to accept any cookies, you may not have access to certain features that make your experience of the Website more efficient and some of the features on the Website may not function properly. For more information about cookies, please read our Cookie Policy:
  1. Linking to other websites

The Website may contain hyperlinks to websites owned and operated by third parties.  These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites.

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

  1. Security

We maintain safeguards to protect the Personal Information you provide to us through this Website against unauthorized disclosure, use, alteration, or destruction. Please note, however, that perfect security does not exist on the Internet. Therefore, while we endeavour to protect your Personal Information, when data is transferred over the Internet it may potentially be accessed and used by unauthorised parties.

  1. Your right to see your Personal Information

You have the right to access and request a copy of the Personal Information that we hold on you and to request the correction or deletion of your Personal Information.

Please address your request to We will use reasonable efforts to supply, correct or delete Personal Information about you on our files.